Subscription Policy
Subscription Billing
Subscription orders automatically renew and are billed according to the delivery frequency selected at checkout. By purchasing a subscription, you authorize recurring charges to your selected payment method unless canceled in accordance with this policy.
Subscription pricing may be offered at a discounted rate compared to one-time purchases.
Subscription charges may also include applicable shipping fees based on the selected delivery method. Complimentary shipping applies to the initial subscription order only, and future renewal orders will include the standard USPS Insured Shipping rate unless another available shipping option is selected at checkout.
By completing a subscription purchase, customers acknowledge and agree that future recurring charges will occur automatically based on the subscription frequency selected at checkout.
Subscription Renewal & Processing
Subscription renewal orders begin processing automatically once billed. Because fulfillment begins shortly after renewal, cancellation requests submitted after a renewal charge has been processed may not prevent the current subscription order from shipping.
Subscription Benefits & Promotional Items
A complimentary brush is included with the first subscription order only.
After the initial subscription order, all future subscription renewal orders will include the palette only and will not include an additional complimentary brush. Customers will receive one complimentary brush per subscription account, regardless of the number of renewal orders received.
By purchasing a subscription, the customer acknowledges and agrees that the complimentary brush is a one-time promotional item included only with the initial subscription order and is not included with future subscription renewal shipments.
If a customer requires a replacement brush in the future, they may contact info.shoplurava@gmail.com. Replacement brushes may be provided at our sole discretion and are not guaranteed with subscription renewal orders.
Cancellation Policy
Subscriptions may be canceled at any time through the customer portal linked in order confirmation emails or by contacting info.shoplurava@gmail.com.
To prevent the next recurring subscription charge, cancellation requests must be submitted at least 48 hours before the next billing date.
If a cancellation request is submitted after a renewal payment has already processed, the current renewal order may still be fulfilled and shipped. Any future recurring charges will be canceled after the active order cycle.
Failure to cancel prior to the renewal date does not qualify an already processed subscription order for cancellation or refund.
Refunds
Subscription orders are subject to our Refund Policy.
Refunds are not issued for subscription orders that have already been processed or shipped unless returned in accordance with our Refund Policy.
To receive a refund, the item must first be delivered and returned according to our return instructions. Refunds are issued only after the returned item has been received and inspected.
Failed Payments
If a recurring payment cannot be processed, we may attempt to process the payment again using the payment method on file. If payment continues to fail, the subscription may be paused or canceled.
Subscription Changes
We reserve the right to modify, pause, discontinue, or adjust subscription pricing, discounts, products, delivery schedules, or subscription benefits at any time. Any changes will apply only to future subscription renewals.
Contact
For subscription-related questions or cancellation requests, please contact info.shoplurava@gmail.com.